Solirhythm Support
Get help without
sending raw work records.
Solirhythm has no separate customer account or Hédéonix work-data server. Try the steps below and share only the minimum needed to reproduce the issue.
- Operator
- Yeonsun Shin · Hédéonix
- Contact
- info@hedeonix.com
- Languages
- Korean · English
Passwords, recovery phrases, card data, identity documents, NDA text, personal data, or raw work records
Authentication does not complete
Check that a device passcode is set and Face ID or Touch ID is enrolled. After cancellation or a temporary lock, use Try Again in the app.
Purchase or restore purchase
Sign into the App Store with the Apple Account used to buy Solirhythm, then choose Restore Purchases in Settings.
Check backup or iCloud
Open More → Storage, Sync & Backup. Pause sync before restoration, then choose whether to merge or replace after the restore.
Watch records are missing
Open Watch diagnostics on iPhone and review connection, pending transfers, and quarantined records. Records may remain encrypted and pending while the iPhone ledger is locked.
Useful diagnostic details
Send only what is needed
to reproduce the issue.
Include device model, OS version, Solirhythm version, approximate time, steps taken, and the exact error message.
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